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How to1388 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and browse our lobby — and how we protect it.

Account data protectedWallet data handled securelyNo data sold to third partiesRetention limits applyYou control your preferences
to1388 How to1388 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is built into how to1388 operates, not added on afterwards. From the moment you link your DANA, OVO, or GoPay wallet to your account, every data point sits behind encrypted storage and access controls. We review our data practices regularly so they stay aligned with how we process Indonesia account information.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand lobby traffic patterns. You can adjust cookie preferences through your browser settings at any time.
Account Security Login sessions use OTP verification tied to your registered mobile number. Suspicious activity triggers an automatic lock, and you're notified immediately so you can act.
Data Retention We keep your account data for as long as your account is active and for the period required under applicable law. Once that period ends, data is deleted or anonymised.
Requesting Changes You can request access to, correction of, or deletion of your personal data at any time by contacting support. We process these requests in line with applicable local law.
PRIVACY CONTACT

Reach Us About Your Privacy Questions

If you want to review the data we hold on your account, request a correction, or ask us to delete information, our support team handles privacy requests directly. We aim to respond to formal data requests within a reasonable time frame. Contact us through any of the channels below and mention that your query relates to privacy or personal data so it reaches the right team.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. State your data request clearly and our team will log it and respond.

Email Support

Send your privacy request to our support address found in your account settings. Include your registered wallet number for faster verification.

Account Help Page

Log in and visit the Help section to submit a formal data request form. This creates a tracked ticket so you can follow progress.

Common Questions About Your Privacy on to1388

These are the questions we hear most often from people checking how their account data is managed. If yours isn't here, contact us directly through the support channels above.

We collect your name, email address, mobile number, and the wallet reference linked to your DANA, OVO, or GoPay account. Device and session data is also recorded for security purposes.

We share data only with payment processors like those handling DANA, OVO, and GoPay transactions, and with fraud-prevention services. We do not sell your data to advertisers or third-party marketers.

Log in, go to the Help section, and submit a data access request. Our support team will confirm your identity and provide a summary of the information we hold on your account.

Yes. Submit a deletion request through live chat or the account help page. We will process it subject to any retention obligations under applicable law in your eligible region.

Your DANA, OVO, or GoPay wallet reference is stored in encrypted form. We never hold your PIN or full transaction credentials, and payment processing happens through secured third-party channels.

Your rights depend on local law in your eligible region and may include access, correction, deletion, and the right to withdraw consent. Contact our support team to exercise any of these rights.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.