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Understand Your Rights and Our Terms

This page sets out the legal framework that governs your account at to1388 — what we expect from you, what you can expect from us, and how access is determined by local law in Indonesia.

Account eligibility by regionDANA, OVO, GoPay usage termsData handling and privacyAccount closure processContact for legal queries
to1388 Understand Your Rights and Our Terms
HOW WE PROTECT YOU

See How We Handle Data, Security and Account Access

Account security and data handling are not afterthoughts here — they are part of how to1388 operates day to day. When you register with a DANA or OVO wallet, your account credentials are stored under encryption and are never shared with third parties outside of what is required to process your transactions. Cookie use on the platform is limited to session management and payment-flow tracking; you can manage cookie preferences from your browser settings at any time. Data retention follows the period required by our operational obligations, after which account data is deleted or anonymised on request.

Data Encryption

Your registration details and wallet credentials — DANA number, OVO account, GoPay link — are encrypted at rest and in transit. We do not store raw wallet PINs at any point.

Cookie Policy

Session cookies keep your lobby state intact when you switch between slots and live tables on mobile. You can clear or block non-essential cookies without affecting your wallet login.

Account Retention

Inactive accounts are flagged after a defined dormancy period. You will receive a notification to your registered contact before any closure action is taken, giving you time to respond.

Data Access Requests

You have the right to request a copy of the data we hold on your account. Submit the request through email support with your registered account ID and we will respond in writing.

LEGAL CONTACT PATHS

Reach Us for Account or Policy Questions

If you have a question about how these terms affect your account, the quickest path is live chat — available directly from your logged-in account page. For formal legal or data-related requests, email gives you a written record. Our Indonesia support team handles wallet-related disputes, account eligibility queries, and data-access requests from the same contact queue.

Team online

Live Chat

Access live chat from your account dashboard. Use this for account eligibility questions, wallet disputes involving DANA, OVO, or GoPay, and general policy clarifications.

Email Support

Send formal requests — including data-access or account-closure requests — to our support email. Responses are issued to your registered account address for verification.

Account Help Centre

Navigate to the Help section inside your account for self-service options: review submitted data, update contact details, or initiate a formal complaint with reference tracking.

Common Questions About Your Rights and Our Policy

Below are the questions we hear most from account holders in Indonesia about how our terms work, what your data rights are, and how to take action if something needs to change on your account.

These terms apply to anyone who opens an account at to1388 and completes a transaction via DANA, OVO, or GoPay. Access is only valid where local law in your region permits it.

Email our support team with your registered account ID and a written data-access request. We will confirm receipt and return your data summary to the same registered contact address.

Yes. Submit a deletion request via email or live chat. We will process it within our standard operational timeframe, subject to any retention obligations that may apply to your account history.

Any unplayed wallet balance is returned to the originating account — DANA, OVO, or GoPay — after verification is complete. We do not hold wallet funds beyond the closure process.

We notify you through your registered account contact before any material change takes effect. Continuing to use your account after that notification means you accept the updated terms.

Access depends on whether use is permitted under local law in your region. If eligibility cannot be confirmed at account level, we may restrict access until verification is completed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.